Shipping & returns
Shipping
Orders placed on working days before 12 noon are shipped the same day by Swiss Post and “pro clima” shipping. Within Switzerland, we deliver free of charge from our Swiss shop.
You are on our Swiss webshop, from here we only serve orders for delivery addresses within Switzerland. For deliveries to Germany or other EU countries, please visit our German webshop www.moefe.de .
Returns
You are not satisfied with the item you ordered, or you picked the wrong size? No problem, you can send it back to us within 14 days after you received the order (see §6 Right of withdrawal in GTC). Please note that we only accept unworn, unwashed and clean goods as returns, ideally still with hangtag. If the goods are damaged, spoiled or washed, we are not obliged to take them back and reimburse them.
Handling of returns (in Switzerland)
We take over the costs of returns within Switzerland.
1. Send an email to moefe@moefe.ch or use the contact form with the following information:
– Subject: RETURN
– Order number: (*)
– First and last name
– Reason for return:
- Wrong size
- Colour not as expected
- Material not as expected
- Fit
- Other: (*)
2. You will receive a confirmation email and a return label within 2-3 working days.
3. Our shipping box is equipped with an additional adhesive strip so that you can easily use it for the return.
4. Close and seal the package with the shipping label and hand it over to a Swiss Post acceptance point.
5. as soon as the goods have been received, checked and accepted, the purchase price will be credited to you within a few days.
Address for returns in Switzerland
moefe AG
c/o Schweizerische Epilepsie-Stiftung
EPI WohnWerk, Werkstätten
Bleulerstrasse 80
8008 Zürich, Schweiz
If you need help or have any questions, please contact us at moefe@moefe.ch.
